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IT Service Management from Hell
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This piece of work claims to be politically incorrect, sexist and IT-centric. And it achieves all three. We recommend this book to you unreservedly if you wish to provide the worst possible practices to your customers. Be aware that most of the items raised as comic issues make uncomfortable reading, because we can all identify someone who really believes in them.
|Publisher||Van Haren Publishing|
|Uitgeef Datum||2004-01-10 00:00:00|
|Categories||IT & IT Management|
|Standards||IT Management, ITIL|
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