Foundations of IT Service Management Based on ITIL® V3

Author: Jan van Bon

ITEM: 1742

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Publisher: Van Haren Publishing
hardcopy: 9789087532284
eBook: 9789087538279
eBook(s): 978908753228E

Availability: In stock

€21.80 Incl. Tax €20.00 Excl. Tax
Details
Details
Note: This book is available in several languages: Italian, German. Foundations of IT Service Management based on ITIL® V3 Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: PART 1: THE ITIL SERVICE LIFECYCLE Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement PART 2: FUNCTIONS AND PROCESSES Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement and much more!
Additional Info
Additional Info
SKU 978908753228C
isbn 978908753228C
nur-code 982
Publisher Van Haren Publishing
Uitgeef Datum 2008-07-15 00:00:00
Product Type Books
Publish Year 2008
Language italian
Categories IT & IT Management
Standards IT Management, ITIL
Serie No
edition 1
pages No
Height (cm) 2.24
Width (cm) 17
Length (cm) 24
Weight (Kg) 0.87
Default 99559
eLibrary Downloadbaar Yes
Description No
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